How to claim for
Group Health Insurance
Here is how to submit a claim for group health insurance:
1
Have the documents below ready:
Hospitalization:
- Medical resume from the hospital/clinic and filled out by the attending physician
- Original receipt from hospital/clinic
- Details of costs and names of drugs during hospitalization
- If the purchase of drugs is separate, then attach:
a. Original receipt from the pharmacy, equipped with a copy of the drug prescription, drug number and name of the prescribing doctorb
b. Stamped - If there is a separate diagnostic test examination, then attach:|
a. Original receipt from laboratory/RS
b. Cover letter for diagnostic examination from a doctor
c. Details of the name of the diagnostic examination
d. Stamped - Copy of diagnostic examination results
- Referral letter for hospitalization (if obtained from a doctor outside the hospital)
- Cover letter from the doctor if further examination needs to be done
- Reimbursement claim form
- Certificate or receipt of claim payment from other insurance, if the claim is paid in whole or in part by other insurance
- Reimbursement claim documents submitted in Indonesian and/or English language
Outpatient:
- Original receipt from doctor/RS/clinic/optics
- Details of costs and names of drugs given
- If the purchase of medicine is separate, then attach:
a. Original receipt from the pharmacy, accompanied by a copy of the drug prescription, drug number and name of the prescribing doctor
b. Stamped - If there is a separate diagnostic test examination, then attach:
a. Original receipt from laboratory/RS
b. Cover letter for diagnostic examination from a doctor
c. Details of the name of the diagnostic examination
d. Stamped - Referral letter from a general practitioner (for specialist doctors, a referral letter is required)
- Reimbursement claim form
- Reimbursement claim documents submitted in Indonesian and/or English language
2
Fill out the online claim form
Fill out the form properly and correctly, make sure the information matches the documents
3
Claim Submission Statement
You will receive a statement that we have accepted your claim
4
Your Claim Processed
Please allow some time for document checking
5
Get Covered
You will receive an email that the coverage will be disbursed through the payment method you choose.